Introduction

Thank you for your interest in our online store, Moogway. We value your privacy and want to provide you with a secure and personalized experience. This privacy policy outlines how we collect and use your personal data.

Data Controller

To operate our webshop and provide our services, we transfer your personal data to Turkey. We may also use service providers located in countries with different data protection standards. This transfer is necessary to fulfill your requested services, with your consent, or through other legally approved mechanisms.

Data Collection

We collect data directly from you or through your interactions with our platform.

Data provided by you:

• Account information: When you create an account, we collect your name, email, phone number, date of birth, gender, and optional social media profile information.
• Purchase and return information: We collect details of your purchases, including items, sizes, colors, returns, and reasons for returns.
• Direct interest information: Your interactions, such as liking products, adding items to your wishlist, or engaging with social media posts.
• Shipping information: We collect your address and preferred delivery times to facilitate order delivery.
• Payment information: Your payment details for order processing and verification.
• Reviews and user-generated content: Information you provide through reviews, customer support channels, or surveys, including media content and social media information if provided.

Data obtained directly from you or your device:

• Device Data: Information about your device, including operating system, IP address, location data, advertising and device IDs, and browser information.
• Interaction and indirect interest data: Monitoring your website and app interactions to optimize services and provide relevant content, such as recommended items and A/B testing data.
• Advertisement data: Information about your interactions with our advertisements on third-party platforms.
• Cookie data: Data collected through cookies and similar technologies when you browse our website or use our apps. For more details, visit our customer preference center.

Data obtained from others about you:

In exceptional cases, we may receive information from third-party sellers, shipping service providers, customs, regulatory authorities, or law enforcement agencies.

Data Usage

We use your data for the following purposes:

To enable shopping at Moogway:

• Account management and maintenance.
• Order processing, delivery, and returns.
• Personalized shopping experience based on your preferences and interactions.
• Payment processing.

When you interact with Moogway:

• Providing customer support and improving our services.
• Displaying your product feedback and reviews publicly with your consent.

To run and maintain our platform:

• Enabling secure and functional services.
• Preventing and detecting illegal or fraudulent behavior.
• Ensuring a safe browsing experience.

To improve our services and user experience:

• Analyzing browsing, shopping, and purchase behavior for optimization.
• Conducting research for scientific or public policy purposes.

Communication and Marketing:

• Sending non-marketing and marketing-related communications, including order updates and product recommendations.
• Developing and running online/offline advertisements.

Business Operations:

• Accounting and financial reporting.
• Legal proceedings, law enforcement inquiries, and compliance requirements.
• Mergers & Acquisitions.

Data Sharing

We share your personal data with third parties to provide our services. These parties may be located outside the European Union but ensure adequate data protection. We share data with shipping service providers, social media networks, advertising partners, contractors, payment providers, marketing agencies, professional services partners, technical service providers, customer support centers, and research partners. Additionally, third-party sellers jointly selling goods with Moogway have access to shared personal data for contract fulfillment.

Data Retention

We retain your personal data for different periods depending on the purpose. We delete your data within 30 days upon your request for deletion. However, some data, such as order and purchase information, may be retained for legal or accounting purposes beyond this timeframe.