We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied or receive a defective item, we offer a hassle-free return process. Please take a moment to review our return policy.

1. Eligibility for Returns:

   - Items must be returned within 30 days from the date of delivery.

   - Items must be unused, undamaged, and in their original packaging.

   - Defective items are eligible for return, provided they are reported within 7 days of delivery.

   Items that are not eligible for return include:

     - Personalized or customized products

     - Intimate or sanitary goods (e.g., lingerie, swimwear, earrings)

     - Perishable or food items

     - Gift cards

1. Return Process:

   - If you receive a defective item, please contact our customer support team immediately by email or phone, providing your order details and a description of the defect.

   - Our customer support team will guide you through the return process and provide you with a return authorization.

   - For non-defective items, please contact our customer support team to discuss the reason for the return.

   - Pack the item securely in its original packaging, including any accessories or documentation.

   - Ship the item back to our designated return address using a trackable shipping method.

1. Return Shipping Costs:

   - For non-defective items, return shipping costs are the responsibility of the buyer.

   - If the return is due to a defective item, we will cover the return shipping costs.

1. Refund Process:

   - Once we receive the returned item and verify its condition, we will process the refund.

   - Refunds will be issued to the original payment method used for the purchase.

   - Please allow 3-5 business days for the refund to reflect in your account.

1. Exchanges:

   - We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

1. Contact Us:

   - For any returns or concerns, please contact our customer support team via email or phone. We are here to assist you and provide a satisfactory resolution.

1. Non-Returnable Items:

   - Certain items may be non-returnable due to hygiene reasons or other restrictions. Please refer to the product description or contact our customer support team for clarification before making a purchase.

Please note that this return policy is subject to change and may be updated as needed. We recommend reviewing this policy periodically for any modifications or updates.

If you have any further questions or concerns about our return policy, please don't hesitate to contact us.

Thank you for shopping with us!